Samsung Nigeria held a product and technical workshop for its partners in Nigeria.
The workshop which is held quarterly aims to help partners achieve the target set on sales and after-sales services of its consumer products.
The workshop is organized by Samsung Nigeria on a quarterly basis to help partners achieve their goals such as selling and providing after-sales services to customers in a seamless and orderly manner.
This particular technical and product workshop was held for Samsung’s range of air conditioners.
According to Abiodun Ayobami Ajeigbe, Business Manager, Systems Air Conditioning, Samsung “Around the world, it is important for original equipment manufacturers (OEMs) like Samsung to regularly train their partners in the areas that affect their business and in areas that extend to customers. ”.
In her own words, Oluwaremilekun Adesola-Ogunsan, Director, Consumer Electronics, Samsung Nigeria, “At Samsung, our channel partners are critical to the survival of our business around the world.
“As you may know, Samsung regularly improves its product models, which makes it relevant for us to have sessions with our partners to inform them of the changes we have made to our products so that they remain effective and efficient. efficient when dealing with customers’ after-sales queries, she says.
According to Chika Nnadozie, Marketing Lead, Samsung Nigeria said, “We are very passionate about our partners as they interact with end customers and it is essential that we run these sessions to find out what their challenges are, how they are coping, give them insight into our innovations and generally build their capacity in order to be more effective and achieve their goals and objectives,” she said.
Speaking after the session, Pygar Group Managing Director, Gagandeep Lakhanpal said, “I always look forward to these sessions as I find them very helpful in fulfilling my mandate in my line of business. Many things are taught that help us develop appropriate strategies to satisfy our customers and ultimately be able to stay in business.”
Samsung Nigeria Consumer Electronics Division has a responsibility to pioneer and create world-class electronic products such as bespoke refrigerators, QLED TVs, air conditioners and washing machines to continuously redefine the living space of its consumers.